I placed an order, can I cancel it?

If you want to cancel your order, email us as soon as possible, we might be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or the next day after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care.

How do I track my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@qshoppers.com with your name and order number, and we will look into it for you.

What payment method do you accept?

We currently only accept credit/debit cards through PayPal payment and stripe but don’t worry if you don’t have a PayPal account, you can checkout using your credit card directly processed by Stripe or PayPal.

Is my personal information protected during transactions?

qshoppers adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using PayPal SSL or Stripe+ SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How long does it take to receive my products?

Products are shipped the same day or the next day after successful payment. Therefore it may take between 5 to 10 business days to receive your order.

Do you ship internationally?

Yes, we ship to over 200 countries.

HOW ARE SHIPPING COSTS CALCULATED?

The price depends on:

• order size
• quantity of products
• destination point
  And orders are calculated individually. However, some products may qualify for free shipping.

REFUNDS, RETURNS, AND EXCHANGES

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your customer satisfaction is our #1 priority. We want you to fulfill orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.

Our primary goal is to make your customers happy, so everyone who shops with you receives the following guarantees:

• Refund if the item is not as described or damaged;
• Refund minus the shipping cost if your customer does not want the product he received. Your customer must return the item at his expense to our warehouse and the item must be unused.

Refunds are not available under the following circumstances:

• Your customer’s order does not arrive due to an incorrect address provided by the customer;
• Your customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

How do refunds, returns, and exchanges work on qshoppers?

• In case your customer reports a damaged or incorrect product, your customer is required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
• If the product packaging is damaged but the product itself is intact, your customer must submit a claim to the shipping carrier directly.
• Missing order: In case a package is delivered (based on tracking number update) but your customer claims that he did not receive the item, your customer must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

 How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. Qshoppers is here to help! We have put together the following steps to make this process easier:

1. In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@qshoppers.com and include the evidence if required.
2. After we have approved the order refund, return, or exchange, the product must be returned to our warehouse.
3. Your customer must return the product and provide a tracking number.
4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
5. In order for qshoppers to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned.